Good Questions Deserve Answers!
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What services does the Metro District provide?
- Water production, treatment, and distribution
- Sanitary sewer collection (wastewater treatment services are provided by Plum Creek Wastewater Reclamation Authority)
- Roadway operation, repair, and maintenance (on roads conveyed to Metro for operation)
- Roadway signage operations, repair, and maintenance
- Street light repair and maintenance
- Snow plowing on Metro roads
- Stormwater management and storm drainage operation, repair, and maintenance
- Metro contracts with CPHA to perform their landscape maintenance services
Where are the District offices located? How can I contact the District?
Our office is located at 5880 Country Club Drive, in The Village at Castle Pines. Our phone number is 303.688.8330. Our FAX is 303.688.8339. You can also contact us by email at firstname.lastname@example.org.
How was the District created?
Castle Pines Metropolitan District, a political subdivision of the State of Colorado, was formed in 1973 and is considered a quasi-governmental entity. The purpose of the District is to provide water treatment and distribution, wastewater collection, street and storm drainage facilities, and services to The Village at Castle Pines. The District is governed by an elected, five-member Board of Directors.
How many homes are in the Village?
The District currently has 1,764 accounts for water, sewer & storm services. This includes 411 sub-association homes and 1,117 custom homes, and 236 other type homes. It is anticipated that an additional 200 homes will complete our build-out.
Why are there two funds in the Metro budget?
The General Fund (funded by Property Tax revenues) provides services for Street Repair and Maintenance, Snow Removal, Right-of-Way Landscape Maintenance.
The Enterprise Fund (funded by Water, Sewer, Storm rates) provides Water service to the Village, Sewer Collection Service, and Storm Drainage Maintenance.
What is the current Mill Levy?
The current Mill Levy is 33.834 mills. Property Tax is computed based on the mill levy multiplied by the current total assessed valuation (AV) of each home. In August of each calendar year, Douglas County Assessor certifies the total assessed value of all properties located within the boundaries of each taxing authority. AVs are calculated by multiplying the actual value by 29% for all property, except for residential. The residential assessment percentage is subject to change by the CO Legislature each odd-numbered year. By Constitutional mandate, the change in percentage maintains the present balance of the tax burden between residential and all other taxpayers. In 2019, the assessment rate changed from 7.20% to 7.15% for residential property. The Mill Levy has remained the same since 2001.
Where does our water come from?
The District’s water system is supplied by nine groundwater wells. These wells produce water from the Denver Basin, utilizing three separate aquifers: the Lower Dawson, the Denver, and the Arapahoe. The District is also in the process of drilling three additional wells. The wells pump the water to the surface where it is then conveyed to our two water treatment facilities. Once it is treated it is then put into our two potable water storage tanks and ready for delivery to the community. Depending on where you live, this delivery either occurs through our gravity flow system or our pump stations. Over 54 miles of water mains convey the water to the service lines for the homes.
Whose responsibility is the water lines in my home?
The resident is responsible for all water lines in their homes.
What water lines is the District responsible for?
The District is responsible for all main water lines in the streets up to the curb stop, which is the valve on your home’s buried service line near the street. The homeowner is responsible from that point forward into the property and the house.
When are water meters read by the District?
Water meters are read monthly on the last day of each month.
How are water meters read?
Water meters are read through an Advanced Meter Infrastructure (AMI) System. The meter, which is located in your basement, is connected to a radio on the outside of your home, which reports the meter reading to three radio tower sites that collect the data and make it available to Metro staff for meter reading.
How can I pay my bill?
There are many options to pay your water bill.
- You can send in or drop off a check to our office location
- You can use your on-line banking account to send us your payment
- You may go to Payment Options Page on this site and pay by e-check or credit card. A small convenience fee is charged for using this option
- You may sign up for ACH with your checking account, and your bill will be automatically paid on the 25th of each month for the balance due on your prior month’s statement
How can I access my water bill?
Water bills are mailed out between the 5-8th of each month, for the prior month’s usage.
You can also sign up to view your water account online at View Water Bill. You can make changes to your mailing address, phone number, and email address. You can also view your water usage, sign up for E-Statements and make a payment online.
What can I do about fluctuations in my water pressure?
Fluctuations can be due to your Pressure Reducing Valve (PRV) located inside your home. Their life expectancy is 5-7 years. If you experience very low or very high water pressure, you may need to replace your PRV. The Metro District can help diagnose the pressure issue, but cannot perform any repairs. A plumber can assist you with that service.
When will my street be plowed?
Please see the attached snow removal info sheet 2021 Snow Removal Information
What resident Committees have been formed at Metro?
The Board of Directors approved charters for three resident committees in April 2020. These committees report to the Board and make suggestions. Committees will consist of up to five resident voting members, one non-voting Board liaison, and a non-voting staff member to support the committee as needed. The following committees were formed:
- Communications Committee – Chairperson (open)
- Resident Members: Mike Vernon, Dave Wood, Cynthia Cerny
- Board Liaison – Director Tad Walden
- Staff Member – Sue Mantz
- Infrastructure Committee – Chairperson Cassie Vetter
- Resident Members: Bill Dehn, Doug McBee, Vic Pluto, Norm Steinke
- Board Liaison – Director Mike Lanam
- Staff Member – Burt Knight
- Water Committee – Co-Chairpersons Kim Dadlani & Tom Napolilli
- Resident Members: David King, Tom Miller, Lon Stuebinger
- Board Liaison – Director Dick Munday
- Staff Member – Burt Knight
Who do I call for trash pick-up?
Waste Management Services are provided to the residents through your dues paid to Castle Pines Homes Association
Who is responsible for my mailbox?
Maintenance and repairs of mailboxes and their posts are the responsibility of the homeowner. The District will repair any mailbox damaged due to the snow removal process.
Who is responsible for the trails?
This depends on which trails and what service is being referred to. The Metro District is responsible for plowing the paved trails. Maintenance is handled by the CPHA or, in some cases, the Sub Association in which those trails reside.
How do I get a pothole fixed?
Call the Metro District at 303.688.8330 to report the pothole to our staff and it will be added to our list of repairs.